[ANSWERED] Image download

[ryad091]

I listed items for sale; unfortunately the images were downloaded backwards.

Besides, there's no way to reverse these images.

Please, see screenshot.

Screenshot 2025-04-22 at 14-36-54 Tunisie Universal Postal Union 150 Years 2024 € 8 00 de ryad091 Stamps Marketplace Timbres à vendre Colnect.png (301.94 KiB) تمت المشاهدة 178 مرةً

Screenshot 2025-04-22 at 14-40-09 Tunisie Freedom for Palestine 2024 € 13 00 de ryad091 Stamps Marketplace Timbres à vendre Colnect.png (180.12 KiB) تمت المشاهدة 178 مرةً

[Skyforger]

I listed items for sale; unfortunately the images were downloaded backwards.

Besides, there's no way to reverse these images.

Please, see screenshot.

Screenshot 2025-04-22 at 14-36-54 Tunisie Universal Postal Union 150 Years 2024 € 8 00 de ryad091 Stamps Marketplace Timbres à vendre Colnect.png

Screenshot 2025-04-22 at 14-40-09 Tunisie Freedom for Palestine 2024 € 13 00 de ryad091 Stamps Marketplace Timbres à vendre Colnect.png

Thanks for reporting. We'll check the issue. Editing your images on your device by slightly reducing their borders and reuploading them (listings can be edited by clicking "Edit" next to the listing's title, then simply delete the image and upload an edited one) should help to fix the issue.

[quarteris]

Thanks for reporting, problem confirmed and identified, it should be fixed soon.

[ryad091]

The problem is not solved. I followed your instructions but it does not work.

[quarteris]

The fix for this problem is finished and is currently is being tested.

As for the problem itself, your picture is actually vertical, but it contains an information that it should be rotated for display and that's why on your computer you see it horizontal. Most likely the software you used for scanning or cutting the scan doesn't actually rotate the pictures but adds this. After the fix, it will be rotated automatically for you when you upload it, so that the uploaded version matches the displayed version you see before uploading.

[ryad091]

Thank you for reply.

The problem still persists. I hope it will be resolved as soon as possible.

[quarteris]

Please check again, it should be fixed now