Help › Frequently Asked Questions

How do I manage my personal collection?

Colnect makes managing your personal collection easy with one-click adding and removing. Simply click the desired check box (such as 'Collection', 'Swap' or 'Wish') beside an item to add it to your list. Clicking an already checked box will remove that item from your list.

You may also use the text controls to add public notes. For more details, please visit Personal Collection.

Why are there no check boxes to mark items I have and want?

You may have hidden the boxes. Go to the My Lists page and make sure the "Editable" option opposite to the list names is checked.

How do I swap with another collector?

The first step is to add items to your swap and wish lists. For more details, please visit Personal Collection. When your lists are ready, view other collectors' swap lists to learn if what they offer interests you. Auto-Matching will help you to easily match your lists with those of another collector. Best Matches will find collectors to trade with, based on your lists. The more complete your lists are, the better these features will work for you. It is up to you and your future swap partner to get in contact and reach an agreement. For more details, please visit Swapping Tips.

Which collectors can I trust?

While you can never be completely certain, using Colnect’s extensive Ratings system and carefully reading our Swapping Tips will go a great length in protecting you. Please read these pages very carefully. They are the result of a huge amount of experience we have gathered. We also provide Collectors Warnings and Ratings Forum to help resolve problems and alert members about frauds. Mind that Premium Membership is NOT an indication of a collector's trustworthiness.

Why can't I rate other collectors?

New collectors are not allowed to rate others as a security measure. If you continue using Colnect, you will eventually be able to rate others. Swap using Colnect and get positive ratings to speed up the process. For more details, please visit Ratings.

I made a swap but my swap partner doesn't want to give me a rating for this swap. What can I do?

When a swap is made, both sides should rate each other. Give a neutral rating after you have sent your package according to the agreement made with the other collector and change it to positive once you have received what was promised. If there's anything that doesn't go smoothly, please try your best to communicate with your swap partner politely and respectfully. If your swap partner rejects your requests to receive a positive rating, you may post about it on our Collectors Warnings and Ratings Forum but take into account we do not force anyone to give a positive rating.

Another collector gave me a negative rating which I believe is not justified. What can I do?

If you send a non-registered package, you will be fully responsible if the recipient doesn't get it. This rule is valid unless both sides specifically agreed differently in written communication between them. First, please try your best to communicate with your swap partner politely and respectfully. This is almost always your best option and the quickest way to resolve the problem. If your best tries failed, you may post on the Collectors Warnings and Ratings Forum explaining your situation with as many details as possible. For more details, please visit Ratings.

How do I add pictures to Colnect?

To submit a missing picture for an item or upload a one with better quality, please go to the item page and use "Improve our catalog". For more details, please visit Collector Comments.

Why is an item I'm searching for not in Colnect's catalogs?

Colnect's catalogs are built by member collectors. If you are unable to find some of your collectibles on Colnect, you may help yourself and the other members by updating Colnect. For more details, please visit Catalog Contribution Guidelines.

Why is my collectible category not on Colnect?

Colnect's catalogs are built by member collectors.

Colnect can support any mass-produced collectibles. You can help start a new category on Colnect and become its coordinator. For more details, please visit Create a new category.

I have found a wrong translation. How can it be corrected?

Please report it on our Translations and Translators Forum. You can also become a translator yourself.
Languages and Translations.

How can I become a Premium member?

You can become a Premium member by starting a Free 14-day trialor by purchasing a subscription on this page. You can also earn a Premium Membership by contributing to Colnect. For more details, please visit Contributor guide.

How to change my nickname?

For safety reasons, we don't allow members to change their nickname. We seldom make exceptions for new members who have no ratings. If you have no ratings yet, you may Contact Us explaining why you want it changed.

How to change my country?

Have you permanently moved to another country and want to update that in your profile? Contact Us declaring which country you now live in and we'll update it.

How can I modify my personal page?

On My Account, you may both upload an image to be displayed on your profile and edit your "Personal page". Basic HTML is supported so that you're able to have a nicer looking page. Some collectors use external widgets on their profile pages. Colnect currently allows these but doesn't offer any support for them.

Why am I not listed as an active collector?

Only collectors who have updated their personal collection during the last 90 days will be displayed on active collector lists. Simply add or remove an item from any of your lists. For more details, please visit Personal Collection.

How to unsubscribe from Colnect emails?

On the "My Account" page you will find a link to Email Preferences where you can choose which emails you do not wish to receive.

Why do private messages I send remain in "Outbox"?

Any private message you send stays in "Outbox" UNTIL the recipient collector has viewed it. Once a message has moved to "Sent Messages" you know it has been viewed.

How can I deactivate my account?

Deactivating your account means you won't be able to log in and use Colnect. On the "My Account" page you will find a link to Deactivate my Colnect account. Please note you are NOT ALLOWED to create a new Colnect account later. You may Contact Us to request re-activation.

How to remove my listing from the marketplace?

To remove a listing of yours from the marketplace, go to that listing's page and click "edit" next to its name. The "Edit listing" page has a "Close listing" link at the bottom.

How to change my shipping address?

To change your shipping address go to the seller settings page (it can be accessed from a dropdown menu that pops up when the shopping cart icon is hovered as shown here), click on your address under "Items ship from" and click "Edit". Also you can add more addresses by clicking "Add new".

How to delete a marketplace transaction?

Currently, deleting a transaction on the marketplace is not possible. We advise trying to continue communication with the person you are trading with to complete the transaction process. Unfinished transactions can be closed by a seller if they haven't been paid in over 7 days. Also a transaction can be canceled when both sides agree on it. Any side can request the transaction cancellation (such request may be accepted or refused). For more details, please visit Transactions.

How can I change the buyer and seller ratings?

After a buyer or seller rating has been given it cannot be changed. If you made a mistake in a rating you have given, please write on the Collectors Warnings and Ratings Forum and explain the situation. For more details, please visit Transactions.

What is the difference between recurring and one time payments?

"Recurring payments" means you are charged the amount you chose and when the period you paid for is over, you will be charged again the same amount for an additional period. These automatic payments save you the hassle of making additional payments manually, protect you from price changes and ensure your premium membership doesn't expire. For these reasons it is the default option on Colnect. You may cancel recurring payments at any time.

"One time payment" means you are charged once the amount you chose and your premium membership will expire once the period you paid for is over. This option is available if your payment method does not support "Recurring payments" or if you prefer to conduct each payment manually.

I'm having trouble with my payment. What should I do?

Colnect does not process payments directly but uses trusted third parties. PayPal will process your payment and your Colnect premium membership will be automatically activated once we receive an approval from them. It is best to contact them for any problem with your payment method and transfer of funds. In case they were not able to help, don't hesitate to Contact Us.

A premium feature doesn't work as I expected. What should I do?

Please carefully read our Help pages which contain detailed information about our Premium Membership. If you have not found an answer in the help section, please visit our Support forum.

How to cancel my Premium Membership subscription?

For your convenience, Premium Membership is by default offered with Recurring payments. To cancel a recurring subscription done with PayPal by yourself, simply follow this link to PayPal. To have your last payment refunded, please Contact Us within 3 days of the last payment date.

I have been billed more than once for my membership. What happened?

Sometimes members accidentally sign up for a new Premium Membership even though they already have active Recurring payments. We can manually fix it for you. Contact Us and specify the best option for you:

• a. Cancel both recurring payment subscriptions and modify the membership to last for the amount of time paid.
• b. Keep the older recurring subscription but refund and cancel the newer recurring subscription.
• c. Keep the newer recurring subscription but refund and cancel the older recurring subscription.

I paid for the Premium Membership but don't see the premium member badge on my profile page

Premium Membership Highlighting may have been disabled but you can enable it on My Account.