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Help ‹ Swapping Tips

Although most swaps are good for both sides, there are some cheaters out there. Although we try to prevent scams, we take no responsibility if you have been scammed. The following tips may help you avoid some common scams:

• If a deal seems too good to be true, it probably is.
• A collector with a few or no positive ratings should always send items first. If you're a new member, your best bet is to swap with members who have many positive ratings.
• After sending a package to a collector, you may give a neutral rating and change it to positive once you receive your package. This will help in preventing mass-cheats. See: Ratings
• Always use registered packages and keep the receipt. If you didn't register the package, it's your responsibility.
• Protect well any package you send so that it will not be tampered with. Some collectors suggest using extra paper, plastic or adhesive tape. Use your best judgement.
• Do not accept a damaged, torn or opened package at your post office as its possible its content has been tampered with. Not accepting a package means it would be returned to the sender who could then file a complaint and send you another package.
• Be very suspicious if the collector's real name or other details are different on Colnect and on the mailing address.
• Alert us about any suspicious offer you receive. This will help keeping other members protected.
• Communicate only on Colnect when making deals. This may provide us with further details in the event of a dispute.

For more information, check the Collector Warnings and Ratings Forum.